The Majestic takes the issue of safeguarding your privacy very seriously. We
have created this Privacy Policy in order to better familiarize you with the information
we collect from hotel guests and website visitors, and the way in which Hotel
Majestic uses this information to better serve the needs of our guests.
What is Personal Information?
The term "Personal Information" refers to any information that can be used to
identify you as an individual. It can include, among other things, your name,
address, age, gender, personal financial history and social security number.
How is Personal Information Collected?
1. Reviewing Our Web Site
A. Initially Upon Contacting Our Website
When you visit our website, you are initially given a "cookie", and your computer
is assigned an ID number. A cookie is a commonly used device that tracks an individual
user's preferences, and is capable of enhancing your visit to the site. Cookies
allow us to provide a customized experience without the visitor having to remind
us of his or her preferences each time she or he visits our site. Our cookies
do not contain any personally identifying information. Hotel Majestic cookies
also do not follow visitors when traveling on the Internet after leaving the Hotel
Majestic web site.
We also use cookies to collect and maintain aggregate website data (such as the
number of visitors to a particular site), which helps us see which areas are popular
with our users and which are not. Among other things, this helps us improve and
update the site, based on such data as total number of visitors and pages viewed.
If you do not want to accept cookies, you can block them by adjusting the settings
on your Internet browser. Visitors should understand, however, that rejecting
cookies will affect your ability to benefit from the conveniences afforded by
the use of cookies, and you will not be able to use certain customization features
associated with creating a user profile.
Once you have visited our web site and accepted our cookie, your ID number is
automatically assigned to your computer whenever you visit our web site. Despite
the fact that you remain anonymous until you enter personal information in the
web site, the ID number allows us to log your session, so that we may better assist
you should you need some individualized service or support. Once you enter personal
information on the website, we associate your ID number with your contact information
so we can recognize you on a future visit. We also use it to keep track of information
that appears to be of particular interest to you.
B. While Browsing Our Website
While in the process of browsing our website, you also provide us with information
that does not reveal your personal identity - what type of destination you're
seeking information about, for example. We use this aggregated, anonymous data
mainly for editorial purposes, but we do not connect it to any Personal Information,
such as your name or address.
While you explore our web site for the information that interests you, you may
wish to put in a specific "Information Request" about our hotel, or you may wish
to participate in one of our on-line surveys or promotions. To respond to this
request or to participate in our various programs, we may ask you for Personal
Information, such as your name, zip/postal code, e-mail address, and phone number.
In the event you choose to provide us with this information, we will only use
it for the purpose we have specified to you. We will only e-mail you if you want
us to, and you can choose a number of alternate methods by which to receive a
reply to a request. Your transmittal of your personal data shall constitute your
acknowledgment and agreement to the terms and conditions contained in this Privacy
Policy. If you are uncomfortable providing this information over the Internet,
you can always call our Worldwide Reservations Office via the Leading Hotels of
the World for more details.
If you wish, you may also submit your e-mail address in order to be placed on
a subscription list or to receive other information. You will be placed on these
lists only when you indicate your desire to be included. In deciding whether or
not to join such lists, please note that they are only used for internal purposes
- we do not sell or rent our lists to anyone. In the event you choose to join
one of our lists, you may ask to be removed from the list at any time. Visitors
will always have the ability to accept or decline any form of communication from
the Hotel Majestic.
2. When Making a Reservation
A. When Making a Reservation On Our Website
If you decide that you would like to make a reservation at any of our hotels
or resorts, you will be linked to our reservation service site. Although it appears
to be part of our site, the reservation site is, in fact, provided by Vertical
Booking AEC S.r.l. which provides an automated reservations and distribution system
to the travel industry. We pass your computer ID number on to Vertical Booking,
but they are unfamiliar with you. You can search for rates and availability at
your convenience without providing any Personal Information.
Visitors to hotelmajestic.com who elect to make reservations online will be required
to complete a reservation profile the first time they make a reservation. When
you create a reservation profile you will be asked to provide specific Personal
Information, including your name, address and contact information, as well as
certain guarantee and deposit information to secure your reservation, such as
your credit card number. Your transmittal of your Personal Information shall constitute
your acknowledgment and agreement to the terms and conditions contained in this
Privacy Policy.
Your credit card number will be verified using a checking sequence, but we do
not authorize any payments at this point. Once your reservation is confirmed,
the Hotel Majestic will be sent all of the reservation information. From this
point the information is sent to the selected hotel in exactly the same way as
if you called us directly or if your travel agent made the reservation.
Due to the personal nature of the information you give when making a reservation
through our website, the reservation system is secure, such that your credit card
number is protected with the most sophisticated encryption technology available
and is transmitted on a private network.
We also receive a copy of the reservation profile at our web site excluding your
credit card number connected to your Reservation number. We will then use that
information to create a log in our web site database.
We also occasionally combine information from a number of web visitors in a way
that does not identify any user, in order to identify user patterns.
3. During your stay at a Hotel
During your stay, we record your itemized spending to properly assemble your
folio, which sets out your room rate and other expenses billed to your room. We
also record this information to comply with financial reporting requirements,
including those imposed by our auditors and government regulators. Information
particular to your stay may also be stored (i.e. health issues, payment difficulties).
This stay specific information is stored at the particular hotel where you stayed
and is combined with information from previous visits that you have made to that
hotel. We may also collect certain information as required by local laws (e.g.
passport number).
In addition, we may retain the content of any document (including comment cards,
electronic documents such as e-mails and other similar forms of communication)
that you send us before, during or following your stay. This information may be
shared with employees of the hotel but will not be shared with any third party.
How do we store this information?
1. At the Hotel
The hotel goes to great measures to ensure that all Personal Information is kept
in a secure location, be it a database or filing cabinet. Furthermore, we take
steps to ensure that only designated individuals have access to this information.
2. In Our Guest Reservation System
In order to serve you better we also store certain guest information in our Guest
Reservation System ("Vertical Booking"). Vertical Booking is a secure customer
database stored on a dedicated server located in a data center in Milan, Italy.
The stored information includes guest name, address, phone numbers and credit
card number. When you make a reservation this information is sent to the hotel.
We also store other transaction information in Vertical Booking, including the
number of stays you have had at the Hotel Majestic and the number of nights of
each stay. We do not share this information with other hotels.
What information is not secure?
It is important to note that any e-mail communication is not secure. This is
a risk inherent in the use of e-mail. Please be aware of this when requesting
information or sending forms to us by e-mail (for example, from the Contact Us
section of our web site). We recommend that you do not include any confidential
information (i.e. credit card information) when using e-mail. For your protection,
our e-mail responses to you will not include any confidential information.
Finally, the Hotel Majestic cannot expressly warrant the operation of the reservation
web site and/or matters relating to its security once you log on, as it is not
our site. To be prudent, please be sure to always close your browsers when you
are done using the reservation site. Although the session will terminate after
a short period of inactivity, it is best to close your browsers immediately upon
completion, since while you are logged on it is easier for someone to attempt
to get access to your profile.
If I have created a Guest Profile, how is my Personal Information treated?
If you are invited and elect to create a Guest Profile, on our web site, you
will be asked to furnish specific Personal Information. Once you have created
a Guest Profile, we may add online session data to your Guest Profile on subsequent
visits to our website. When you provide information, including revised information
to your Guest Profile, we may use the information you provide to update other
databases maintained by us.
By completing your Guest Profile you are considered to have provided consent
to share your Personal Information within Hotel Majestic in accordance with this
Privacy Policy.
Why is Personal Information collected?
1. To Provide Customer Service
Personal Information is collected to assist us in making your reservation and
providing the services you request at any of our property, to ensure we meet your
needs while you are staying with us and/or to allow us to contact you in relation
to matters that arose from your stay with us.
Furthermore, by keeping certain Personal Information on file, such as information
regarding guest history and itemized spending, former guests of the Hotel Majestic
have the ability to confirm prior transactions and reconcile statements or invoices.
2. To Keep Our Guests Informed
We may also use this Personal Information to advise you of promotions or to inform
you of offers or other information that may be of interest to you. In order to
do this, your information may be shared with a third party, including a customer
relationship management company and/or a marketing and communications company.
These companies are under contract with the Hotel Majestic and must agree that
guest information will never be sold, rented, exchanged or in any way transferred.
If you do not wish to receive information from the Majestic you may advise our
hotel or send an e-mail to [email protected]
3. For Marketing Research
Finally, we may wish to contact guests to conduct surveys or focus groups to
receive your views of our properties and service delivery. Such information may
be collected by a third party under contract with us and they will be required
to protect your Personal Information as explained below. Occasionally we will
combine information from a number of guests to better understand trends and expectations
of our guests. Where this occurs, all identifiers are removed so that the aggregate
information cannot be linked to specific guests.
What Personal Information may be provided to third parties?
Agents, contractors or third party service providers of the Majestic may receive
your Personal Information in the course of providing services to the Hotel Majestic
to better serve the needs of our guests. Using contractual or other arrangements,
the Hotel Majestic ensures these parties protect your Personal Information in
a manner consistent with the principles articulated in this Privacy Policy.
We will only share Personal Information about you outside the Hotel Majestic
without your consent, where: (a) it is required or authorized by law (for example,
in response to a legal subpoena); (b) it is required to provide you with services
you have requested in which case you will be considered to have implied your consent
(i.e. car rental); (c) if your stay has been paid for by a third party we will
provide billing information to the paying party; (d) if you have failed to pay
amounts owed to our property.
If the Hotel Majestic suspects any unlawful activity is taking place, it may
investigate and/or report its findings or suspicions to the police or other relevant
law enforcement agency.
How do I access my Personal Information?
We understand that you may like to know what Personal Information we hold about
you. We are happy to assist you with your request. To protect your Personal Information,
however, we require that you prove your identity to us at the time your request
is made. You may make a request with the Manager at the Hotel.
When you make a request in person, we will require you to produce some form of
photo identification such as a passport or a driver's license and you will be
asked to sign a request form.
Where you make a request by other means, we require the request be made in writing
via fax or letter including a copy of a government issued identification and signature.
We also require home and business addresses and phone numbers so we can check
them with our files and satisfy ourselves as to your identity.
The above information is required to create an audit trail of how the request
has been handled. Where a request is made, any correspondence or application may
be kept and added to your Personal Information.
The Majestic reserves the right to decline access to your Personal information
under certain circumstances. Where your Personal Information will not be disclosed,
you will be provided with the reasons for this non-disclosure.
How do I Revise my Personal Information?
If at any time you wish to update or access your Personal Information, you can
do so by contacting our General Manager:
- via e-mail at [email protected]
- via fax at +39 06 4880984
- via letter - Attention: Manager
Hotel Majestic
Via Vittorio Veneto, 50
Rome 00187 (ITALY)
Or you may visit our web site at www.hotelmajestic.com
For How long is my Personal Information retained?
Your Personal Information will be stored for the period of time required by law
in the jurisdiction of any hotel holding the information. It may be stored indefinitely
by Hotel Majestic as long as there is a business purpose for doing so. From time
to time we may delete your Personal Information.
How will I know if there are changes to this Policy?
If we decide to change our Privacy Policy, we will post those changes on our
web site (www.hotelmajestic.com) so you are always aware of how we treat Personal
Information. Changes will not apply retroactively to Personal Information for
which you have given explicit consent, which was acquired before the change to
the Privacy Policy except as may be required by law. If at any point we decide
to use Personal Information in a manner different from that stated in this Privacy
Policy, we will notify you by letter or e-mail sent to your last known address.
If you do not agree with the different way we intend to use Personal Information,
you may ask in writing that we not use it in that different way. If you do not
object, you will be deemed to have consented to the use of your Personal Information
in the changed manner.
How Is Personal Information affected by business transfers?
The Hotel Majestic manages its property on behalf of third party owners. Guest
information required for the business transaction between the guest and the property
is shared with the property owner, but all other Personal Information is considered
to be proprietary to the Hotel Majestic, and is not shared with property owners.
If we cease to manage a particular property, all Personal Information remains
with the Majestic. Guest information that is historically shared with the property
owner, is retained by the property owner.
If you have additional questions regarding the law or if you feel we have not
treated your Personal Information appropriately, you may contact
To whom do I direct questions or concerns regarding this policy?
Questions or concerns regarding this privacy policy should be directed to the
General Manager by writing to the following address:
Hotel Majestic
Via Vittorio Veneto, 50
Rome 00187 (ITALY)
E-mail: [email protected]
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